Mobility Equipment Rental Terms & Conditions

Rental Terms & Conditions

PRICE

The rental price includes:

  • Mobility equipment rental.
  • Equipment delivery and pickup as specified in the reservation.
  • Customer support during the rental period.
  • Applicable taxes.

Free delivery is available in Punta Cana, Bávaro, and Cap Cana. Additional delivery charges may apply to other locations.

RENTAL PERIOD

The minimum rental period is three (3) days unless otherwise specified during the reservation process.

Rental periods begin on the scheduled delivery date and end on the scheduled pickup date indicated in the reservation.

RESERVATIONS

Customers may conveniently reserve equipment online through our website or contact our team directly for personalized assistance.

Reservations are confirmed only after payment has been received and a confirmation email has been issued.

CUSTOMER RESPONSIBILITIES

The customer acknowledges that the equipment has been inspected and received in good working condition.

The customer agrees to:

  • Operate the equipment safely and responsibly.
  • Follow all manufacturer recommendations and safety instructions.
  • Use the equipment only for its intended purpose.
  • Not modify, alter, or repair the equipment.
  • Return the equipment in the same condition in which it was received, excluding normal wear and tear.

DELIVERY & PICKUP

Dominican Mobility delivers directly to hotels, resorts, villas, Airbnb properties, residential communities, and other approved locations.

The customer is responsible for providing accurate delivery information, including:

  • Hotel or accommodation name.
  • Room number (when applicable).
  • Contact information.
  • Delivery and pickup dates and times.

Additional fees may apply if delivery or pickup locations are changed after confirmation.

LOSS OR DAMAGE

The customer is responsible for any loss, theft, misuse, neglect, or damage to the equipment during the rental period.

In the event of loss or irreparable damage, the customer may be responsible for the replacement value of the equipment.

Dominican Mobility reserves the right to assess damages and determine repair or replacement costs.

EQUIPMENT MALFUNCTION

If equipment fails due to normal mechanical issues unrelated to misuse or damage, Dominican Mobility will make reasonable efforts to repair or replace the equipment as quickly as possible.

Customers must notify Dominican Mobility immediately if any issue occurs during the rental period.

CANCELLATIONS & MODIFICATIONS

Customers may modify their reservation online using their reservation number or by contacting our team directly.

Reservation modifications may include:

  • Equipment changes.
  • Delivery location updates.
  • Pickup location updates.
  • Date adjustments.

Cancellation policies may vary depending on the reservation type and promotional offers selected during booking.

Any approved refund will be processed according to the original payment method used.

SAFETY REQUIREMENTS

Customers are responsible for ensuring that the equipment is operated safely and appropriately.

Dominican Mobility is not responsible for injuries, accidents, damages, or losses resulting from:

  • Improper use of equipment.
  • Failure to follow operating instructions.
  • Unauthorized modifications.
  • Use by individuals unable to safely operate the equipment.

LIMITATION OF LIABILITY

Dominican Mobility shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use rented equipment.

The customer’s maximum remedy shall not exceed the amount paid for the rental period.

GOVERNING LAW

These Terms & Conditions shall be governed and interpreted in accordance with the laws of the Dominican Republic.

Any dispute arising from these terms shall be subject to the jurisdiction of the competent courts of the Dominican Republic.

CONTACT INFORMATION

Dominican Mobility

Phone / WhatsApp:
+1 (809) 673-5553

Email:

Website:
www.dominicanmobility.com