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REFUND POLICY
At Dominican Mobility, we strive to provide a reliable, transparent, and customer-friendly rental experience. This Refund Policy explains the conditions under which cancellations, modifications, and refunds may be requested for mobility scooter, wheelchair, electric wheelchair, rollator, walker, and mobility equipment rentals.
By making a reservation with Dominican Mobility, you agree to the terms outlined below.
Reservation Cancellations
Cancellations Made More Than 24 Hours Before Delivery
Customers who cancel their reservation more than 24 hours before the scheduled delivery date are eligible for a 100% refund of the amount paid, excluding any non-refundable fees charged by payment processors, banks, credit card companies, or third-party payment platforms.
Cancellations Made Less Than 24 Hours Before Delivery
Customers who cancel their reservation less than 24 hours before the scheduled delivery date are eligible for a 75% refund of the amount paid.
The remaining 25% covers administrative expenses, equipment preparation, scheduling, transportation planning, and operational costs already incurred by Dominican Mobility.
Cancellations After Delivery
Once the equipment has been successfully delivered to the customer, hotel, resort, villa, Airbnb, private residence, airport, cruise terminal, or other agreed location, the reservation becomes non-refundable.
Early Returns
Customers who voluntarily return rented equipment before the end of the reserved rental period are not eligible for refunds, credits, or partial reimbursements for unused rental days.
Reservation Modifications
Customers may request modifications to:
• Rental dates
• Delivery location
• Pickup location
• Equipment type
• Reservation details
Modification requests are subject to equipment availability and operational feasibility.
Additional charges may apply if the modification results in:
• Extended rental periods
• Upgraded equipment
• Additional delivery distances
• Special delivery requirements
Equipment Availability
Although Dominican Mobility makes every effort to guarantee equipment availability, all reservations remain subject to availability.
If Dominican Mobility is unable to provide the reserved equipment or a suitable equivalent, the customer will receive a 100% refund of any amount paid.
Equipment Malfunctions
If equipment experiences a verified mechanical or electrical malfunction not caused by misuse, negligence, accidents, water damage, unauthorized modifications, improper charging, or failure to follow operating instructions, Dominican Mobility will make reasonable efforts to:
• Repair the equipment;
• Replace the equipment with a comparable model; or
• Provide a partial or full refund when appropriate.
Refund decisions will be based on the specific circumstances of each case.
Customer Responsibility
Refunds will not be issued when equipment damage, malfunction, loss, or theft results from:
• Negligence
• Misuse
• Improper operation
• Unauthorized repairs
• Intentional damage
• Failure to follow instructions
• Use contrary to the intended purpose of the equipment
Customers may be financially responsible for repair or replacement costs resulting from such actions.
Flight Delays, Travel Changes, and Weather Conditions
Dominican Mobility understands that travel plans may change.
When possible, we will make reasonable efforts to accommodate:
• Flight delays
• Flight cancellations
• Hotel changes
• Resort transfers
• Travel schedule changes
However, refunds are not automatically granted for circumstances beyond Dominican Mobility’s control, including:
• Weather conditions
• Hurricanes
• Tropical storms
• Airline delays
• Airline cancellations
• Government restrictions
• Resort policies
• Force majeure events
Force Majeure
Dominican Mobility shall not be liable for delays, interruptions, or inability to provide services resulting from events beyond our reasonable control, including but not limited to:
• Natural disasters
• Hurricanes
• Floods
• Earthquakes
• Fires
• Government actions
• Public emergencies
• Transportation disruptions
• Labor disputes
• Internet or communication failures
In such situations, Dominican Mobility will make reasonable efforts to provide alternative solutions whenever possible.
Refund Processing Time
Approved refunds are generally processed within 5 to 10 business days.
Actual processing times may vary depending on:
• Credit card providers
• Banks
• PayPal
• Payment processors
• Financial institutions
Dominican Mobility cannot control delays caused by third-party payment providers.
Chargebacks and Payment Disputes
Customers are encouraged to contact Dominican Mobility directly before initiating any payment dispute or chargeback.
We are committed to resolving concerns fairly and promptly.
Fraudulent chargebacks or disputes may result in suspension of future rental privileges and additional collection efforts where permitted by law.
Consumer Rights
Nothing contained in this Refund Policy shall limit or waive any rights granted to consumers under the laws and regulations of the Dominican Republic, including applicable consumer protection provisions.
Dominican Mobility is committed to resolving customer concerns in good faith and in accordance with applicable legal requirements.
Contact Information
Dominican Mobility
📍 Punta Cana, Dominican Republic
📞 +1 (809) 673-5553
📧
🌐 www.dominicanmobility.com
If you have any questions regarding cancellations, modifications, or refund requests, please contact our customer support team and we will be happy to assist you.